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Can't call models / Calls are disconnected?

Edy avatar
Written by Edy
Updated over 2 weeks ago

Suppose you have enough funds in your SkyPrivate account, but your calls are being disconnected as soon as you try to connect with a model on TeamsDiscord or Telegram. In that case, it usually means that the ID linked to your SkyPrivate account does not match your real one (The one you are using to communicate with the models). When the system can’t recognize you as a verified member, the call cannot go through.

You might also experience related issues such as:

  • Calls being rejected automatically

  • Greyed-out call/video buttons

Solution: Update your linked ID

To fix this, you’ll need to update your IDs connected to your SkyPrivate account:

  1. Remove any old or incorrect accounts (if one is still linked).

  2. Update your Teams, Discord or Telegram with the correct one.

  3. Verify that your IDs are entered exactly as shown in your Teams and Discord accounts.

  4. If you are using Telegram, make sure you are chatting with the model from the account you linked.

Helpful resources:

Once you update your IDs, you’ll be able to successfully call models using the same Teams, Discord, or Telegram account linked to your SkyPrivate profile

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