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My transaction was declined when trying to add funds via credit/debit card. What is the reason?

Edy avatar
Written by Edy
Updated over 2 weeks ago


Your card purchase may get declined due to several reasons:

  • Some banks may decline online transactions when noticing an unusual frequency of them. You should contact your bank and clarify the status of your online payments, as well as mention the site you are trying to pay;

  • Your 3D Secure system is not activated, and you should check with your bank;

  • You should check the availability of your funds;

  • The card’s expiration date or CVV should also be verified. Please make sure that you are filling in the correct card details;

  • Due to the excessive amount of bank-declined attempts, you might have been blocked by our velocity check. You can try again to add funds in 10 - 15 minutes;

  • Your attempt might be blocked due to an IP conflict. You can add funds without using a VPN or changing your normal IP address. Browser-specific issues: Opera or other browsers might not work well with certain VPN configurations. Switching to other browsers like Chrome or Firefox or using incognito mode could help.

To address the issues above, you can consider the following payment alternatives:

  • Change your card with a globally accepted cards like VISA/Mastercard.

  • Try other payment methods like Cryptocurrencies (e.g., BTC, ETH), Google Pay, Apple Pay, EU Bank Transfer,.

  • Try alternative payments options available in your region such as iDeal Pro, Sofortbanking and Fintm (India).

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