Support

A screenshot is simply an image of what is displayed on your screen.

If our Support Team asks you for a screenshot, please follow the steps below.

Click the Windows button or press the Windows key on your keyboard.

Open the Snipping Tool application.

1. Click the Windows button or press the Windows key on your keyboard.
2. Type Snipping Tool.
3. Open the Snipping Tool application.

Click and drag your mouse to select the area you want to capture.

Release the mouse button to take the screenshot.

1. Click New.
2. Click and drag your mouse to select the area you want to capture.
3. Release the mouse button to take the screenshot.

Once the screenshot opens in the Snipping Tool window, click File → Save As.

Choose a location on your computer and save the image.

1. Once the screenshot opens in the Snipping Tool window, click File → Save As.
2. Choose a location on your computer and save the image.

After saving the screenshot, attach it to your message in Live Chat or send it by email to our Support Team.

Note: The images shown in this guide were taken on a Windows 10 computer, but the steps are nearly identical in Windows 11.

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Your cursor will change into a crosshair.

Click and drag to select the area you want to capture.

Release the mouse button or trackpad to take the screenshot.

1. Press Command (⌘) + Shift + 4.
2. Your cursor will change into a crosshair.
3. Click and drag to select the area you want to capture.
4. Release the mouse button or trackpad to take the screenshot.

A screenshot of your entire screen will be taken automatically.

1. Press Command (⌘) + Shift + 3.
2. A screenshot of your entire screen will be taken automatically.

By default, screenshots are saved to your Desktop.

Attach the screenshot to your message in Live Chat or send it by email to our Support Team.

How to take a screenshot?

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How to take a screenshot?

Windows 10 & Windows 11

Step 1: Open the Snipping Tool

Step 2: Create a Screenshot

Step 3: Save the Screenshot

Step 4: Send the Screenshot

Mac

Capture Part of Your Screen

Capture the Entire Screen

Find Your Screenshot

Send the Screenshot