How to file the report?

If you have troubles with a model or consider the model suspicious, you can report her/him by following these steps:

1. Log into your member account

2. Search the model on the profiles page or your history records

3. Access the model's profile page and on the right side of the screen you will see the option "..."

4. Click on the "..." and from there you will have the option to click on "Report a Problem"

Where to add the screenshots of the report?

5. After you submit the report, you will have to upload the screenshots/photos of all the conversations you had with the model on Skype (from the beginning to the end), including details such as: Capture of the Skype or Discord ID. You will be able to upload the screenshots to your account at History - Reports - Screenshots.

After you press on Screenshots, you will see a green button in the upper right corner "Add", which allows you to take the following two actions:

a. Add screenshots - Only 5 screenshots can be attached at a time (to upload more than 5, click Add screenshots again),

b. Add comments - If you want to add more details to the report, you can add a comment,

Report Timeline

6. A private room will be generated for you, the model, and a Quality Analyst from SkyPrivate where all the screenshots and comments will be visible to all the parties included! (also, if you want to close a report submitted, leave a comment in the report.)

7. The report will be concluded in 2 business days (48 hours) since it was made. (The time can be extended by our Quality team in case there is a need for extra information/time to conclude.)

Important!

Please note that, as stated in our Terms and Conditions, if the report is not made within 72 hours since the incident occurred, it will not be considered.

Additionally, you have 36 hours to upload the required screenshots, otherwise, the chances of a conclusion in your favor drop significantly!

If you wish to cancel a report, that can be done as long as the report is still under review.

To do that, go to History - Reports and press on the red button called Cancel Report. A pop-up window will appear, asking you the reason. Fill it and that is all!