In case you just received a report from a member, there are a couple of simple steps you need to do in order to help the Quality Analyst take a decision:

  1. Upload screenshots - this can be done from your account at History ⇒ Reports ⇒ Screenshots (see screenshot below; to quickly access the section click here)

Note: If you click on the report (same area as the 'Click' in the screenshot above) you will be able to see the description, any additional comments/screenshots and the resolution of the report

After you have pressed on the blue button 'Screenshots', a green button 'Add' will be available to press which will give the following two actions (see screenshot below)

a. Add screenshots (this will allow you to upload a maximum of 5 screenshots at a time; to upload more, simply repeat the process)

b. Add comment

2. Add comments (optional) - in case you need to add additional information to the related report, simply add a comment

Important:

  • All the screenshots and comments uploaded are visible to all the participants involved (member, model, Quality Analyst). You can see the comments and the screenshots uploaded by the member and vice versa
  • Once the report is submitted, you will have 36h from the moment it has begun to upload the required documents. The report is concluded in 48h since the submission (72h during weekends and holidays)
  • In case you want to quickly end a report (in case you agree with a refund or with the case of the member), please leave a comment to the ongoing report and a decision will be taken sooner

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